Terms and conditions

Preamble

Capitalized terms used in these Terms and Conditions that are not otherwise defined have the following meanings:

“Guest” means a natural person of legal age, acting for personal purposes and having full legal capacity to enter into these Terms and Conditions.

“Booked Rate Conditions” means the specific conditions of each booking made by the Guest.

“Booking Confirmation” means the document summarizing the details of the booking made by the Guest, sent to the Guest by the website or by the Hotel.

“Booking Request” means any hotel room booking request made by the Guest.

“Hotel” means Coucoué Lodge, a SARL (limited liability company) at 18 BP 3086 Abidjan, registered with the Grand-Bassam Trade and Companies Register (RCS) under number CI GRABSM-12-MO-240.

“Partners” means any service provider that has entered into a service contract or partnership agreement with the Hotel, for example the booking engine on the hotel's website or online booking platforms.

“Service” means any hotel room booking service used by the Guest on the Hotel Website.

“Hotel Website” means the website dedicated to the Hotel, available at https://coucoue-lodge.com

ARTICLE 1 - Scope

These Terms and Conditions apply, without restriction or reservation, to all purchases of hotel room booking services and related services (the “Services”) offered by Coucoué Lodge (the “Provider” or the “Hotel”) to consumers and guests (the “Guests” or the “Guest”) at Coucoué Lodge.

The main features of the Services are presented on the Coucoué Lodge website. The Guest must read them before making any booking. The choice and purchase of a Service are the sole responsibility of the Guest.

The Guest declares that they:

• Have full legal capacity to enter into these Terms and Conditions.
• Are booking hotel rooms and related services for personal or business purposes.
• Are able to save and print these Terms and Conditions.

Coucoué Lodge is located at: Route Assinie-Mafia, KM 8, Assinie, Côte d'Ivoire.

These terms apply to the exclusion of all other terms, in particular those applicable to other sales channels for the Services.

The Guest is informed that Coucoué Lodge enters into partnership agreements with third-party travel providers so that the Guest can search for, select and book rooms at Coucoué Lodge using the services these partners offer on their websites.

Any hotel room booking made in this way implies that the Guest has read and fully and unreservedly accepted the provider's specific terms, the Booked Rate Conditions and these Terms and Conditions. The Guest declares having obtained from Coucoué Lodge all the necessary information available on the website.

Booking on the Hotel Website, whether by a natural (or legal) person, constitutes full and complete acceptance of these Terms and Conditions and an obligation to pay for the Services ordered, which the Guest expressly acknowledges, waiving in particular any right to rely on a conflicting document, which would be unenforceable against the Provider.

These Terms and Conditions are available at all times on the Coucoué Lodge website and shall prevail, where applicable, over any other version or any other conflicting document.

Unless proven otherwise, the data recorded in the Provider's computer system constitutes proof of all transactions concluded with the Guest. Accordingly, entering card details and accepting the Terms and Conditions, the Booked Rate Conditions or the Booking Request has, between Coucoué Lodge and the Guest, the same value as a handwritten signature on paper.

The computerized records kept in Coucoué Lodge's computer systems will be stored under reasonable security conditions and considered proof of the communications, orders and payments between Coucoué Lodge and the Guest.

Coucoué Lodge keeps the written record of the contract, in electronic or paper form, for a maximum of 2 years.

The Guest is informed that their IP address is recorded at the time of booking.

In accordance with Côte d'Ivoire Law No. 2013-450 of June 19, 2013 on the protection of personal data, the Guest has the right, at any time, to access, rectify and object to the processing of all of their personal data by writing, with proof of identity, to: Coucoué Lodge, Route Assinie-Mafia, KM 8, Assinie.

These Terms and Conditions also include the Personal Data Charter.

The Guest declares having read these Terms and Conditions (including the Personal Data Charter) and the Terms of Use of the Coucoué Lodge website, and having accepted them by checking the box provided for this purpose before starting the online booking process.

By confirming the booking, the Guest accepts these Terms and Conditions (including the Personal Data Charter) without restriction or reservation.

The Guest acknowledges having the legal capacity required to enter into contracts and purchase the Services offered on the Coucoué Lodge website.

As these Terms and Conditions may be amended, the version applicable to the Guest's purchase is the one in force on the website on the date of booking.

These Terms and Conditions apply for as long as the services offered by the Hotel are available online on the Coucoué Lodge website. The Hotel reserves the right to close access to its website temporarily or permanently.

Booking

The Guest selects the services they wish to book on the website, as follows:

• Selecting the room type and rate
• Selecting any additional services
• Reviewing the booking details, the total amount and the rate conditions
• Entering contact details
• Entering card details
• Reading and accepting the cancellation conditions, these Terms and Conditions and the conditions of the selected rate before confirming the booking
• Confirming the booking

The Guest acknowledges having read about the nature, purpose and booking terms of the Services offered by Coucoué Lodge, and having requested and obtained the information needed to make the booking with full knowledge of the facts. The Guest is solely responsible for the choice of services and their suitability for their needs, and the Hotel cannot be held liable in this respect.

The Guest agrees to fill in the information requested in the booking request and certifies that the information provided is true and accurate.

Contractual information is provided in French and is confirmed no later than when the Guest confirms the booking.

For bookings made exclusively online, a booking is recorded on the Provider's website when the Guest accepts these Terms and Conditions by checking the box provided for this purpose and confirms the booking.

The Guest can check the booking details and total price, and correct any errors, before confirming acceptance (Article 22 of Côte d'Ivoire Law No. 2013-546 of July 30, 2013 on electronic transactions). Confirming the booking implies acceptance of these Terms and Conditions in their entirety and constitutes proof of the contract of sale.

It is therefore the Guest's responsibility to check that the booking is accurate and to report any error immediately.

Any booking made on the Hotel Website and accepted by the Hotel forms a distance contract between the Guest and the Provider.

The Hotel reserves the right to cancel or refuse any booking from a Guest with whom there is a dispute regarding payment for a previous booking.

The Hotel reserves the right to cancel or refuse any booking from a Guest who has behaved inappropriately.

The Hotel reserves the right to cancel or refuse any booking from a Guest at its discretion.

Each booking is made in the Guest's name and may not under any circumstances be transferred to a third party.

Provision of services

The Services booked by the Guest, which include hotel room booking and related services, will be provided as follows, under the conditions set out in these Terms and Conditions, supplemented by the Booked Rate Conditions that the Guest read and accepted when booking on the Hotel Website.

On arrival, the Guest will be asked to present an identity document in order to complete the mandatory police registration form.

The Guest will be held liable for any direct and/or indirect consequential damage resulting from smoking in the Hotel, and will therefore be charged the full cost of cleaning and restoring the damaged item or area to its original condition.

Small pets may be accepted with the Hotel's express consent, provided they are kept on a leash in the common areas.

Personal belongings left by the Guest in the hotel room, particularly outside the safe, or in the Hotel's public areas are the Guest's sole responsibility. The Hotel cannot be held liable for the loss, theft, deterioration of or damage to such belongings.

The Guest agrees to use the room with due care. Any behavior contrary to public decency or public order will lead the Hotel to ask the Guest to leave the premises without any compensation and/or refund if payment has already been made. If no payment has yet been made, the Guest must pay for the nights already stayed before leaving.

Personal coolers and picnics are not allowed on the premises.

The Guest will be held liable for all direct and/or indirect consequential damage they cause, whether found in the booked room or caused elsewhere in the Hotel. Accordingly, the Guest agrees to compensate the Hotel for the amount of such damage, without prejudice to any damages that may be due and any legal and attorney's fees incurred by the Hotel.

Free Wi-Fi is available in all rooms except the beach rooms. The Guest agrees that the IT resources provided by the hotel will in no way be used to reproduce, perform, make available or communicate to the public any works or items protected by copyright or related rights, such as texts, images, photographs, music, audiovisual works, software and video games, without the permission of the rights holders.

Unless expressly agreed otherwise, the room will be available to the Guest from 2 pm on the day of arrival, and the Guest must vacate the room by 12:30 pm on the day of departure. Otherwise, an additional half day will be charged.

The Guest should check their departure date. In the event of early departure, a charge equal to one night will apply, unless the Guest has notified the Hotel at least 24 hours before leaving.

The Provider undertakes to use its best efforts to provide the Services booked by the Guest, as an obligation of means.

The Guest has 8 days from the date of departure from the Hotel to submit any objections or complaints regarding the provision of the Services to the Hotel, in writing and with all supporting documents.

No complaint can be validly accepted if the Guest fails to comply with these formalities and time limits.

If the Guest makes no express objection or complaint within this period upon receipt of the Services, the Services will be deemed to comply with the booking in quantity and quality.

Relocation

In the event of an exceptional occurrence, force majeure or if the booked room cannot be made available to the Guest, the Hotel reserves the right to accommodate the Guest, in whole or in part, in a hotel of an equivalent category, for services of the same nature and subject to the Guest's prior consent.

Cancellation policy

Bookings may be canceled up to 24 hours after they are made. After that, your deposit is non-refundable. If you book less than 24 hours before arrival, the booking cannot be canceled and your deposit will not be refunded. In the event of a no-show, we reserve the right to charge the first night to the card used for the booking. In the event of force majeure, you may nevertheless contact us.

Card refunds

The refund will be processed and credited to the card used for the booking within 4 to 5 days. The credit may take up to seven days to show in your account, and up to two billing cycles to appear on your statement. If you have not received the credit within seven days, contact us.

Rates

The Services offered by the Provider are supplied at the rates in force on the Hotel Website when the booking is recorded by the Provider. Prices are expressed in CFA francs (FCFA or XOF).

These rates are firm and not subject to revision during their validity period, as indicated on the Hotel Website; outside this validity period, the Provider reserves the right to change prices at any time.

Rates are shown before and during the booking made by the Guest. They are per room, for the number of guests and the date selected.

Rates are confirmed to the Guest inclusive of all taxes, in the Hotel's trading currency. They include VAT at the rate applicable on the booking date; any change in the applicable VAT rate will be automatically reflected in the rates on the invoice date. The same applies to any change to existing legal or regulatory taxes, or any new ones, imposed by the competent authorities.

Rates include the tourist tax and breakfast for each person registered at the time of booking.

Conversion into foreign currency is provided for information only and is not contractual. If a rate involves payment directly to the Hotel on the Guest's arrival or departure and the Guest's currency differs from the Hotel's, the amount charged by the Hotel may differ from the amount quoted at the time of booking, due to changes in the exchange rate between the booking date and the payment date.

An invoice is issued by the Provider and given to the Guest when the booked Services are provided.

Payments

By card: Visa, MasterCard, American Express.

When booking, the Guest provides their card details, including the name on the card, the card number, the expiry date (the card must be valid until the last day of the stay) and the security code.

Payment data is encrypted using the SSL protocol.

On arrival, the Guest must present the card used to pay the deposit. The Guest may be asked to show an identity document as part of card fraud prevention procedures.

The Provider is not required to provide the Services ordered by the Guest unless the deposit has been paid in full beforehand.

Payments made by the Guest will only be considered final once the sums due have actually been received by the Provider.

Miscellaneous

Neither Party may be held liable if the non-performance or delayed performance of any of its obligations under these terms results from force majeure.

These Terms and Conditions, the Personal Data Charter, the Booked Rate Conditions, the Booking Request and the Booking Confirmation constitute the entire agreement between the parties within the scope of its subject matter. Accordingly, within that scope, they supersede any prior oral or written agreement.

No failure to enforce any provision of these Terms and Conditions, whatever its nature, extent, duration or frequency, shall be construed as a waiver or as creating any right, nor shall it limit in any way the right to invoke any clause at any time and without restriction.

Any clause of these Terms and Conditions declared null and void or unlawful by a competent court shall be deemed ineffective, but its invalidity shall not affect the other provisions or the validity or legal effect of these Terms and Conditions as a whole.

Governing law and language

These Terms and Conditions and the transactions arising from them are governed by and subject to Ivorian law. These Terms and Conditions are written in French. If they are translated into one or more foreign languages, the French text alone shall be authoritative in the event of a dispute.

Disputes

Any dispute that may arise from purchases and sales concluded under these Terms and Conditions, whether concerning their validity, interpretation, performance, termination, consequences or aftermath, and that cannot be resolved between the Hotel and the Guest, will be submitted to the competent courts of Côte d'Ivoire under ordinary law.